Saturday, February 5, 2011
Still looking for that muse...
I just had my first "difficult" person on Etsy. A woman asked if my sale was still on, she wanted to buy a necklace. I had stated in the descriptions that the sale was good until Jan.1 but I had forgotten to take it down so I gave her the 10% off and changed the paypal amount. She sent me the money thru paypal immediately so I sent the necklace off to her. She mentioned she was a fiber artist too. She emailed me when she got it, said it was lovely and sent me good feedback. 2 days later she wore it to work and the beads started to fall off. I couldn't see how this could have happened as the wired beads were crimped to the clasps and the bead caps were glued on and tied on I but told her I would refund her necklace price and pay her return shipping if she would send it back. She said it was a piece of trash so she had thrown it in the trash. I showed her my policy that there was no refund if the item was not returned. She sent it back to me, both clasps were in it but both crimps and the wire was missing. The fibers had been cut and unraveled. I think she took it apart to see how it was made and then threw a minor fit to get her money back. I am so disappointed in this. I trust people but she took a small bite out of that. I returned all her money and her shipping. Then she said she wanted a hand made custom felted scarf. Hmmmm, no way in h*ll!
What would you have done if this had happened to you? Has something similar ever happened to you? Would love to hear your answers.